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WorkBC Powell River Job Posting

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Customer Service Representative for Canadian Tire

Details

How To Apply

Position:Customer Service Representative
Employer:Canadian Tire
Sector:Retail Trade
Posted:2021-Aug-30
Closing Date:2021-Sep-27
Salary or Wage:To be discussed
Full or Part Time:Part or Full Time
Location:Powell River, BC
Start Date:ASAP
Contact:General Manager Brad Rowland
Phone:604.485.4649
Email:mr.b.rowland@gmail.com
Phone, Email or In PersonCanadian Tire
4720 Joyce Avenue
Powell River, BC v8a 3b6

Requirements

- Basic math and typing skills
- Ability to work efficiently with computerized and cash register systems
- Organizational ability and attention to detail
- Ability to work under minimum supervision
- Experience in a customer service role and/or with a Canadian Tire store is considered an asset
- Strong orientation towards customer service excellence
- Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers
- Strong belief in the Canadian Tire Values of honesty, integrity and respect
- Effective written and oral communication skills (probing, listening, etc) and the ability to maintain professional communication, even in challenging situations
- Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes
- Ability to work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals
- Ability to resolve retail and/or customer issues
- Ability to multitask, adapt and cope with challenging and changing situations
- Positive attitude, punctuality and solid work ethic

Duties and Responsibilities

- Smiles, makes eye contact, greets and thanks customers (by name where possible)
- Guides customer to the location of requested items
- Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at Canadian Tire!”)
- Responds to and handles multiple customer inquiries, requests and concerns in a timely manner, over the phone and in person
- Deals with challenging situations and conflict resolution in a professional manner
- Operates cash register, computer, fax machine, printer and electronic funds terminals (debit cards, credit cards) and enters all relevant coding in Canadian Tire systems
- Provides announcements professionally through a public address system
- Processes returns and exchanges using the computerized system
- Follows established policies and procedures on returns and rain checks
- Maintains merchandise around the customer service area and ensures that retail basics are executed efficiently (labels, facing, clean area etc.)
- Processes customer purchases efficiently, following standardized procedures
- Accurately verifies merchandise quantities, descriptions and price
- Balances cash and is aware of amount of cash on hand
- Follows up with product returns to ensure they are sent to the respective departments
- Reports stolen and damaged goods to Management
- Identifies and alerts Management to security problems, customer concerns and inquiries
- Shares opinions and ideas on how to improve store processes and success
- Participates in meetings and all training as required; listens to feedback to improve their own abilities
- Complies with company, store and department policies
- Abides by all health and safety programs and regulations, reports any observed or potential hazards immediately
- Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others
- Completes other tasks, as required

Additional Details

Physical Demands and Working Conditions
In compliance with the store’s Health and Safety Policies and Procedures:
- Standing/walking for 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”
- Lifting and turning repeatedly throughout the shift
- Lifting above the shoulder, from floor to shoulder and floor to waist
- Walking and carrying things at the same time and pushing/pulling, as required

WorkBC Powell River posts this position as a free service for the community. WorkBC Powell River does not screen employers or applicants, and assumes no responsibility or liability for the job posting. Any arrangements are between the job seeker and the employer.