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WorkBC Powell River Job Posting

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Customer Service Representative for BMO Financial Group Bank of Montreal


How To Apply

Position:Customer Service Representative
Employer:BMO Financial Group Bank of Montreal
Closing Date:2021-Jun-22
Salary or Wage:To Be Determined
Full or Part Time:Part Time
Location:Powell River, BC
Start Date:ASAP


- No prior experience necessary; post-secondary degree or certification in related field of study is desirable
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers' individual needs
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications
- Highly skilled at helping people who don't find digital applications intuitive to gain confidence in how to use them and to understand their benefits
- Projects a professional presence
- Basic knowledge of specialized sales and business banking solutions to refer to specialists
- Strong interpersonal skills, including the ability to build rapport and connections with customers
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
- Verbal & written communication skills - Basic (in business environment)
- Organization skills - Basic (in business environment)
- Collaboration & team skills - Basic (in business environment)

Duties and Responsibilities

- Identifies customer needs and initiates referrals to BMO colleagues
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs
- Broader work or accountabilities may be assigned as needed

Additional Details

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WorkBC Powell River posts this position as a free service for the community. WorkBC Powell River does not screen employers or applicants, and assumes no responsibility or liability for the job posting. Any arrangements are between the job seeker and the employer.