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Customer Experience Leader for INDIGO / COLES

Details

How To Apply

Position:Customer Experience Leader
Employer:INDIGO / COLES
Sector:Retail Trade
Posted:2017-Sep-20
Closing Date:2017-Nov-18
Salary or Wage:To be discussed
Full or Part Time:Part Time
Location:Powell River, BC
Start Date:When position is filled
Contact:Sheilah Denholm
Online:www.indigo.ca
More Info:www.indigo.ca

Requirements

- 1-2 years of customer service in a retail environment
- Prior experience in a Shift Leading position preferred
- Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Availability to work a flexible schedule, including evenings, weekends, early mornings and holiday

Duties and Responsibilities

- Empowers and supports team to make decisions, creating a highly engaged and high performing team
- Supports Leadership Team to train and coach a high-performing Customer Experience Representative Team
- Makes recommendations and keeps Leadership informed regarding Customer Experience Representative Team performance
- Provides input to Leadership Team regarding succession plans
- Unlocks full potential of employees by providing consistent feedback
- Owns self-development and provides continuous feedback to Store Leadership
- Role models Indigo's High Performance Characteristics (see website)
- Represents Indigo as a brand ambassador, bringing to life Indigo's mission of creating joy
- Supports Leadership to maintain a Story Telling culture fulfilling our goal to enrich the lives of our customers.
- Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
- Works collaboratively with Leadership to inspire a customer-centric culture in stores, bringing to life Indigo’s mission of creating joy and enriching lives
- Ensures team is well educated about our products, promotions and programs
- Contributes to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
- Is an agent of change within their store
- Responds to customer feedback in a timely manner ensuring that the customer remains a top priority
- Gains alignment with Store Leadership on store specific goals and objectives for fiscal year
- Ensures teams drive best-in-class employee engagement and net promoter scores
- Consistently meets and exceeds sales plans
- Supports Store Leadership in effectively managing budgets and cost centres, driving positive Store Profitability
- Brings the Indigo brand to life via an inspiring store environment that drives sales while maintaining visual standards
- Communicates scheduling needs to the Store Manager to ensure leadership and store staff schedules are fully optimized to drive sales and productivity
- Actively engages in community-based marketing and events to grow sales and strengthen community ties

Additional Details

Apply online at https://www.smartrecruiters.com/IndigoBooksMusic/743999659907890-customer-experience-leader

Career Link posts this position as a free service for the community. Career Link does not screen employers or applicants, and assumes no responsibility or liability for the job posting. Any arrangements are between the job seeker and the employer.