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Customer Experience Leader for INDIGO / COLES


How To Apply

Position:Customer Experience Leader
Sector:Retail Trade
Closing Date:2017-Nov-18
Salary or Wage:To be discussed
Full or Part Time:Part Time
Location:Powell River, BC
Start Date:When position is filled
Contact:Sheilah Denholm


- 1-2 years of customer service in a retail environment
- Prior experience in a Shift Leading position preferred
- Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Availability to work a flexible schedule, including evenings, weekends, early mornings and holiday

Duties and Responsibilities

- Empowers and supports team to make decisions, creating a highly engaged and high performing team
- Supports Leadership Team to train and coach a high-performing Customer Experience Representative Team
- Makes recommendations and keeps Leadership informed regarding Customer Experience Representative Team performance
- Provides input to Leadership Team regarding succession plans
- Unlocks full potential of employees by providing consistent feedback
- Owns self-development and provides continuous feedback to Store Leadership
- Role models Indigo's High Performance Characteristics (see website)
- Represents Indigo as a brand ambassador, bringing to life Indigo's mission of creating joy
- Supports Leadership to maintain a Story Telling culture fulfilling our goal to enrich the lives of our customers.
- Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
- Works collaboratively with Leadership to inspire a customer-centric culture in stores, bringing to life Indigo’s mission of creating joy and enriching lives
- Ensures team is well educated about our products, promotions and programs
- Contributes to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
- Is an agent of change within their store
- Responds to customer feedback in a timely manner ensuring that the customer remains a top priority
- Gains alignment with Store Leadership on store specific goals and objectives for fiscal year
- Ensures teams drive best-in-class employee engagement and net promoter scores
- Consistently meets and exceeds sales plans
- Supports Store Leadership in effectively managing budgets and cost centres, driving positive Store Profitability
- Brings the Indigo brand to life via an inspiring store environment that drives sales while maintaining visual standards
- Communicates scheduling needs to the Store Manager to ensure leadership and store staff schedules are fully optimized to drive sales and productivity
- Actively engages in community-based marketing and events to grow sales and strengthen community ties

Additional Details

Apply online at

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